SHIPPING & RETURNS
Q: Is it secure to order on your website?
A: Absolutely! I take extra measurements to make sure my site is secure and protects both me and you (clients)! Your information is protected and not shared or sold to anyone!
Q: Can I return a DVD I don't like?
A: Do to the nature of DVDs we can only accept the return and replacement of defective DVDs. Please contact us with your order number so that we can process your return and replacement. Please note, that once a DVD has been opened and used, we cannot resale it. There are fees for processing when an item is returned.
Q: How long is my digital download link valid for?
A: Download links are valid for 90 Days after your purchase. In some cases it may last longer. Orders past the 90 day window will be handled on a case by case basis. Please contact us with your order number should you require a download link after this time period.
Q: Can I get a refund for digital downloads?
A: If you have not downloaded the video from our servers then we can refund your order. Once you have downloaded the video we cannot refund your order. There is a $5.00 charge for processing a refund for a digital download.
Q: Can I replace digital video links if I lost them?
A: All digital purchases are sent through our affiliate Platform Purple. As long as your purchase was within the last 90-days we will resend you your links.
Q: I thought I ordered a DVD but it looks like I ordered a digital download, can I exchange the digital for the download?
A: We cannot exchange a digital for a DVD. You will need to place another order for the DVD. Once you place an order for the DVD format (if available) we will refund your digital format minus processing fees of $3 pr title (these are fee we pay the platform that processes the digital formats).
Q: How long will it take for my order to ship?
A: We have a number of shipping options for you to choose from the United States Postal Service and UPS.
Timetable estimates are for US only.
UPS Second Day Air - Second Day
USPS Priority Mail - 2-3 Days
USPS First Class Mail - 3-5 Days
UPS Ground shipping - Can take two to three weeks.
Canada - Two to three weeks possibly more with Customs.
Whichever shipping option you choose we know you will be very excited and happy when you reach your fitness goals with the help of Tamilee Webb workout DVD or fitness book. While you wait for your new DVD to arrive, why don't you check out WEBBWORKOUTS.COM where I have all my videos and upload new workouts, workout calendars, and nutritional information.